The skinny
Overview
Duration / 3 weeks
Tools / Figma, Zoom, Maze
Roles / UX Research, Content Strategy, Information Architecture, Visual Design
Deliveries / Research Plan, Competitive Analysis, User Survey, User Interviews, Personas, User Journey, User Stories, User Flow, Sitemap, Wireframes, Branding, Usability Testing, High-Fidelity Prototype
The brief
Problem
Providers of telecommunications service to prisons have secured contracts worth $1.6b but have not yet developed seamless design solutions that enhance the communication experience for incarcerated individuals and their loved ones.
The MVP
Outcome
My aim was to design a solution that would improve upon the user experience of inmate communication apps by modernizing the design and collaborating with friends and family of the incarcerated to ultimately deliver a solution with true user value.
Need more?
Case Study
Learn more about my process and explore the details in the case study.